]> 2009/04/07 OpenCyc Knowledge Base Copyright© 2001-2009 Cycorp, Inc., http://www.cyc.com/, Austin, TX, USA This file contains an OWL representation of information contained in the OpenCyc Knowledge Base. The content of this OWL file is licensed under the Creative Commons Attribution 3.0 license whose text can be found at http://creativecommons.org/licenses/by/3.0/legalcode. The content of this OWL file, including the OpenCyc content it represents, constitutes the "Work" referred to in the Creative Commons license. The terms of this license equally apply to, without limitation, renamings and other logically equivalent reformulations of the content of this OWL file (or portions thereof) in any natural or formal language, as well as to derivations of this content or inclusion of it in other ontologies. Mappings between OpenCyc terms and Wikipedia article names provided by Olena Medelyan and Catherine Legg, University of Waikato, NZ under a Creative Commons Attribution 3.0 license. externalID A unique, language-neutral, variable-sized identifier for a concept that can be used to refer unambiguously to that concept across OWL exports or across Cyc inference engines. label A natural-language representation for a concept that is both human readable and readable by the Cyc inference engine. These terms are not guaranteed to refer to the same concept across time but are guaranteed to be consistent within a particular OWL export. Use 'cycAnnot:externalID' for unambiguously referring to a concept across OWL exports or across Cyc inference engines. The action of assisting a customer in the use of a product. Typically, this assistance is rendered by an employee of the organization that produced the product. CustomerSupport customer support

Technical support

http://en.wikipedia.org/wiki/Technical_support The action of assisting a customer in the use of a product. Typically, this assistance is rendered by an employee of the organization that produced the product. CustomerSupport customer support Wikipedia Article URL (<a href="http://sw.opencyc.org/concept/Mx4rNv0nbm4TTjOp7yhmnzOyqg" class="cyc_term">wikipediaArticleURL</a> THING URL) means that in <a href="http://sw.opencyc.org/concept/Mx4rtqXA6OC8QdiWC72DuLJdUw" class="cyc_term">Wikipedia_WebSite</a> THING is described by an article located at URL wikipediaArticleURL type of temporally stuff-like thing TemporalStuffType A specialization of <a href="http://sw.opencyc.org/concept/Mx4rvVir35wpEbGdrcN5Y29ycA" class="cyc_term">StuffType</a> (q.v.) whose instances are all and only those collections that are temporally stuff-like. A collection <code>COL</code> is temporally stuff-like just in case every purely temporal part (see <a href="http://sw.opencyc.org/concept/Mx4rvWn4OZwpEbGdrcN5Y29ycA" class="cyc_term">timeSlices</a>) of an instance of <code>COL</code> is itself an instance of <code>COL</code>, unless it is a temporal part of a temporal granule of <code>COL</code> (see <a href="http://sw.opencyc.org/concept/Mx4rvVjaJJwpEbGdrcN5Y29ycA" class="cyc_term">granuleOfTemporalStuff</a>). More precisely, for a collection <code>COL</code> to be an instance of <a href="http://sw.opencyc.org/concept/Mx4rvVitN5wpEbGdrcN5Y29ycA" class="cyc_term">TemporalStuffType</a> it is both a necessary and sufficient condition that for any <code>OBJ1</code> and <code>OBJ2</code> (with <code>OBJ2</code> at or above <code>COL</code>'s temporal granularity level), if <code>(<a href="http://sw.opencyc.org/concept/Mx4rvViBBJwpEbGdrcN5Y29ycA" class="cyc_term">isa</a> OBJ1 COL)</code> and <code>(<a href="http://sw.opencyc.org/concept/Mx4rvWn4OZwpEbGdrcN5Y29ycA" class="cyc_term">timeSlices</a> OBJ1 OBJ2)</code>, then <code>(<a href="http://sw.opencyc.org/concept/Mx4rvViBBJwpEbGdrcN5Y29ycA" class="cyc_term">isa</a> OBJ2 COL)</code>. Consider <a href="http://sw.opencyc.org/concept/Mx4rvVi0gpwpEbGdrcN5Y29ycA" class="cyc_term">WalkingOnTwoLegs</a>. Take an arbitrary instance <code>WALK</code> of this collection (say Miss America 2000's victory walk down the runway and back); and then take an arbitrary time-slice <code>SUBWALK</code> of <code>WALK</code> that subsumes at least one instance of (the <a href="http://sw.opencyc.org/concept/Mx4rvVjaJJwpEbGdrcN5Y29ycA" class="cyc_term">granuleOfTemporalStuff</a> for <a href="http://sw.opencyc.org/concept/Mx4rvVi0gpwpEbGdrcN5Y29ycA" class="cyc_term">WalkingOnTwoLegs</a>) <a href="http://sw.opencyc.org/concept/Mx4rvViYBpwpEbGdrcN5Y29ycA" class="cyc_term">TakingAStep</a> (say her trip back from the end of the runway). <code>SUBWALK</code> is itself an instance of <a href="http://sw.opencyc.org/concept/Mx4rvVi0gpwpEbGdrcN5Y29ycA" class="cyc_term">WalkingOnTwoLegs</a>. So <a href="http://sw.opencyc.org/concept/Mx4rvVi0gpwpEbGdrcN5Y29ycA" class="cyc_term">WalkingOnTwoLegs</a> is an instance of <a href="http://sw.opencyc.org/concept/Mx4rvVitN5wpEbGdrcN5Y29ycA" class="cyc_term">TemporalStuffType</a>. See <a href="http://sw.opencyc.org/concept/Mx4rvViq35wpEbGdrcN5Y29ycA" class="cyc_term">TemporalObjectType</a> for the disjoint notion of being temporally object-like. service A specialization of <a href="http://sw.opencyc.org/concept/Mx4rwQBn8ZwpEbGdrcN5Y29ycA" class="cyc_term">HelpingAnAgent</a>. Each instance of <a href="http://sw.opencyc.org/concept/Mx4rvVjeRpwpEbGdrcN5Y29ycA" class="cyc_term">ServiceEvent</a> is an event in which one or more agents (related to the event via the predicate <a href="http://sw.opencyc.org/concept/Mx4rvVjMyJwpEbGdrcN5Y29ycA" class="cyc_term">providerOfService</a>) do something for one or more other agents (related to the event via the predicate <a href="http://sw.opencyc.org/concept/Mx4rvVi7p5wpEbGdrcN5Y29ycA" class="cyc_term">recipientOfService</a>). A service event may involve maintenance, repair, or refurbishing of some object belonging to the recipient(s) of the service (including care of his/her person), or it may involve gathering or transmitting information, providing advice, entertainment, transportation, etc. to the recipient(s). Service events may or may not be done for payment. Those done for payment are instances of <a href="http://sw.opencyc.org/concept/Mx4razaj8KWbQdeZi_UmYq89qg" class="cyc_term">ServiceProduct</a>. ServiceEvent support The collection of events in which one <a href="http://sw.opencyc.org/concept/Mx4rvViAB5wpEbGdrcN5Y29ycA" class="cyc_term">Agent_PartiallyTangible</a> shows support for another <a href="http://sw.opencyc.org/concept/Mx4rvViAB5wpEbGdrcN5Y29ycA" class="cyc_term">Agent_PartiallyTangible</a> (the <a href="http://sw.opencyc.org/concept/Mx4rvViQ5ZwpEbGdrcN5Y29ycA" class="cyc_term">beneficiary</a>). ShowingSupportForSomeone MultiDirectionalCommunication dialog A collection of complex information transfer events. Each instance of <a href="http://sw.opencyc.org/concept/Mx4rvViRxJwpEbGdrcN5Y29ycA" class="cyc_term">MultiDirectionalCommunication</a> is an event in which more than one agent plays the <a href="http://sw.opencyc.org/concept/Mx4rt4Hz8rsOQdiUO4DMdSL3eA" class="cyc_term">communicatorOfInfo</a> role. For example, a conversation or a debate, as opposed to a speech or lecture. The predicate <a href="http://sw.opencyc.org/concept/Mx4rvVo0U5wpEbGdrcN5Y29ycA" class="cyc_term">infoContributed</a> is used to correlate each sending agent with the information s/he transmits in such an event. For communication acts having only one sender, see <a href="http://sw.opencyc.org/concept/Mx4rvVieg5wpEbGdrcN5Y29ycA" class="cyc_term">CommunicationAct_Single</a>. The action of assisting a customer in the use of a product. Typically, this assistance is rendered by an employee of the organization that produced the product. CustomerSupport customer support The action of assisting a customer in the use of a product. Typically, this assistance is rendered by an employee of the organization that produced the product. CustomerSupport customer support wikipediaArticleName (<a href="http://sw.opencyc.org/concept/Mx4rTv-jk9SPTXa991kk5mAvHg" class="cyc_term">wikipediaArticleName</a> THING NAME) means that in <a href="http://sw.opencyc.org/concept/Mx4rtqXA6OC8QdiWC72DuLJdUw" class="cyc_term">Wikipedia_WebSite</a> THING is described by an article with the title NAME Wikipedia Article Name